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Frequently Asked Questions |
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This
page contains answers to common questions handled by our support staff. If you do
not find the answer to your question here, our
customer service agents are always available by phone or e-mail.
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Who is Japan Cell Phone Rentals?
JCR Corporation has been
providing cellular and mobile communication and data services since 1998.
With office in the U.S.A. and Japan our primary goal is to
provide the finest cellular and mobile interne technology. Services
include , low rental rates, low airtime data rates,
international direct dial, and excellent 24/7 customer service. |
Why should I choose your
services and equipment?
JCR utilizes NTT DoCoMo in Japan. NTT DoCoMo is Japan's largest and most
reliable high-speed 3rd generation cellular phone network.
Other cellular rental service companies choose not to provide the same. Don't
settle for outdated phones, expensive airtime rates, and hidden
costs. We are committed to provide our customers with all
information up front with; low
rates, no unnecessary fees, and the best cellular technology available. In
China, JCR utilizes China Mobile's network. In Korea, JCR utilizes both SK
Network and LG Telecom. |
How
do I receive my equipment?
For your convenience, our
rental service delivers the ordered cellular phone
directly to any address in Japan including Narita and Kansai International
Airports. This
is the safest method since phone can be misplaced or damaged during air travel. Delivery
is expedited within 24 hrs. of order. We also, deliver in the U.S.A.
and Korea. |
What if the
equipment is not delivered to the address requested?
If for some reason the cellular equipment is not at the location on the
date you requested, please call our toll free customer service desk in
Japan. Also,
please check to see if the provided delivery address and name were correct. We send
the cellular equipment to your location in adequate time to reach the
requested delivery location on the rental date. Should the phone have been delayed or lost in shipment we
will do our utmost to provide equipment to your location ASAP. You will be credited for the days that you did not have
use of the equipment. |
Will the cellular phone work in
other countries?
NTT DoCoMo provides 96% coverage throughout Japan and the majority
of our phones will roam in most other countries including Korea, China,
Taiwan and Hong Kong. Note
that there may be mountainous or high-density areas where you may
experience coverage disruptions. Please be sure to select the correct
rental option if you plan to roam outside of Japan. Our China and USA based
phones will roam throughout the worldwide GSM networks |
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Will
I be able to make International Calls?
All JCR phones are equipped and setup to make direct dial
international calls. The billing cycle will take approx.
four weeks.
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What if I want to extend my rental?
Please contact
our Customer Service Desk in Japan or the USA if you wish to extend your
rental period. Failure to contact our office may result in the
disconnection of service. Your detailed statement and return date will be
based on the date you returned the cellular equipment as reflected on the return delivery
voucher. |
What if I want to return my phone early?
If your schedule
has changed and you wish to return the cellular equipment
on an earlier date, please contact our office immediately. |
How do I cancel my order?
Please refer to our cancellation policy on our Rental Order Agreement.
Cancellations may be made via fax, phone or email. |
What if my cellular phone
does not operate or is damaged?
Please refer to the Operation Manual if you are having difficulty using
the cellular equipment. If you are unable to resolve your problem, please call our
Customer Service Desk. If the phone is
damaged we will happy to replace it with another, although the loss damage waiver deductible
may apply in some cases. Please refer to Rental Agreement. |
How do you calculate
rentals for more than one (1) week?
Rentals are calculated as week +
additional day rate. We will always give you the
best calculated rate possible. |
Why does the billing process take so
long?
JCR make all effort to provide you with your call data
expeditiously. After the completion of your rental we will receive a
detailed statement of your airtime from service providers. We will reconcile and
provide you with accurate information on the total airtime and toll charges.
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What if I
accidentally lock my cellular phone and I can't call out?
Please be careful not to lock your phone! The password will not be readily
available and is not provided to you at time of rental for security purposes.
Please do not tamper with the internal timer. A $100 reset fee will
be applied to your bill if the timer has been reset during your
rental period. Please call our Customer Service Desk. |
Will the cellular phone
operate in Japan's subway system?
The cellular phone will operate in most, but not all subway
systems in Japan. Due to new
restrictions on using cellular phones, please use the vibrator mode when riding trains.
As with most digital cellular equipment there are areas where reception is
difficult. We utilize the best network in Japan to provide you with the best
coverage possible. |
