• Each cellular rental requires a loss damage waiver (LDW) to protect the renter in the case of loss, damage, or theft of the equipment provided by Japan Cell Phone Rentals.  The purchased LDW covers those costs from equipment loss over the $100 deductible.  The renter will be responsible for any equipment or articles that have not been returned.  In the case of damage, the LDW covers damage occurring from normal use of the cellular equipment.  It does not cover damage caused by malicious use of the phone, damages caused by opening the phone case, or from any alteration of the equipment.  Please review the Rental Agreement.

• In cases of loss, damage or theft, it is required that the renter notify Japan Cell Phone Rentals immediately, to allow Japan Cell Phone Rentals to terminate the cellular service to the phone.  This notification is required to protect the renter from unauthorized use of the rented phone and subsequent airtime charges.  All Japan Cell Phone Rentals equipment comes with our telephone number visibly imprinted on it. Once notification is received, Japan Cell Phone Rentals will take steps to locate the cellular phone.  If the phone is not located within 12 hours after notification, a replacement phone kit may be immediately sent to the renters location to complete the rental period.  If the phone is subsequently found and returned, the deductible charge will be credited to you but you will responsible for all additional delivery charges. Please take care not to damage or lose the equipment.

U.S.A. Toll Free Customer Service: 1-800-611-7374
Japan Toll Free Customer Service: 0120-11-7374