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Who is Japan Cell Phone Rentals?
 JCR Corporation has been providing cellular and mobile communication services since 1998. With office in the U.S.A. and Japan our primary goal is to provide the finest cellular technology, lowest rental and airtime rates, international direct dial, and excellent customer service. |
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| Why should I choose your
services and equipment? Other cellular rental service companies cannot provide the . Don't settle for outdated phones, expensive airtime rates, and hidden costs. We are committed to provide our customers with all information up front with; low rates, no unnecessary fees, and the best cellular technology available. |
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| How do I get delivery in the USA?
For your convenience, our rental service delivers the ordered cellular phone directly to any address in Japan including Narita and Kansai International Airports. This is the safest method since phone can be misplaced or damaged during air travel. Delivery is expedited within 24 hrs. of order. |
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| What if the
equipment is not delivered to the address requested? If for some reason the cellular equipment is not at the location on the date you requested, please call our toll free customer service desk in Japan. Also, please check to see if the provided delivery address and name were correct. We send the cellular equipment to your location in adequate time to reach the requested delivery location on the rental date. Should the phone have been delayed or lost in shipment we will do our utmost to provide equipment to your location ASAP. You will be credited for the days that you did not have use of the equipment. |
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| Will the cellular phone work in
other countries? The cellular and digital equipment can only operate on the cellular network in Japan. NTT DoCoMo provides 96% coverage throughout Japan. Note that there may be mountainous or high-density areas where you may experience coverage disruptions. The phone will not operate on other countries systems, but, you will be able to receive international calls while in Japan. JCR expects to provide roaming capability to Korea, Singapore, Hong Kong, and other Asian destinations prior to the end of this year. |
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Will
I be able to make International Calls? |
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| What if I want to extend my rental?
Please contact our Customer Service Desk in Japan or the USA if you wish to extend your rental period. Failure to contact our office may result in the disconnection of service. Your detailed statement and return date will be based on the date you returned the cellular equipment as reflected on the return delivery voucher. |
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| What if I want to return my phone early? If your schedule has changed and you wish to return the cellular equipment on an earlier date, please contact our office immediately. |
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| How do I cancel my order?
Please refer to our cancellation policy on our Rental Order Agreement. Cancellations may be made via fax, phone or email. |
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| What if my cellular phone
does not operate or is damaged? Please refer to the Operation Manual if you are having difficulty using the cellular equipment. If you are unable to resolve your problem, please call our Customer Service Desk. If the phone is damaged we will happy to replace it with another, although the loss damage waiver deductible may apply in some cases. Please refer to Rental Agreement. |
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| How do you calculate
rentals for more than one (1) week?
Rentals are calculated as week + days. We will always give you the best calculated rate possible. |
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| Why does the billing process take so
long? JCR make all effort to provide you with your call data expeditiously. After the completion of your rental we will receive a detailed statement of your airtime from NTT DoCoMo. We will reconcile and provide you with accurate information on the total airtime and toll charges. |
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| What if I
accidentally lock my cellular phone and I can't call out? Please be careful not to lock your phone! The password will not be readily available and is not provided to you at time of rental for security purposes. Please do not tamper with the internal timer. A $100 reset fee will be applied to your bill if the timer has been reset during your rental period. Please call our Customer Service Desk. |
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| Will the cellular phone
operate in Japan's subway system? The cellular phone will operate in most, but not all subway systems in Japan. Due to new restrictions on using cellular phones, please use the vibrator mode when riding trains. As with most digital cellular equipment there are areas where reception is difficult. We utilize the best network in Japan to provide you with the best coverage possible. |
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